Shipping and Returns

Shipping and Returns

SHIPPING
Larp Box primarily ships through USPS. Domestic Orders typically take 2-4 days to arrive after the shipment is processed. We send out shipments in batches Thursday-Saturday.

After your order is processed you’ll be sent a USPS tracking number via the email you have provided. Once a shipment is handed over to USPS they should be your primary contact concerning delays, redirects, or missing shipments.

LATE SHIPMENTS AND BACKORDERS
If an item is backordered you will be notified as soon as possible and will be given the option to substitute item or to be refunded.

LARP Box Premier, Legendary LARP Box, Limited Edition LARP Boxes, and Custom orders do not have a guaranteed shipment window due to the complexity of the the order types. LARP Boxes can be delayed if box items arrive late; reasons might include manufacturer delays, customs and international shipping delays, or returns/replacement of items that don’t meet our high standards.

In the event of extended box delays (2 months+) we will waive our normal cancelation policy.

REFUNDS AND RETURNS
If for some reason you are not completely satisfied with your order you may return the item within 7 days of delivery for a refund of your purchase amount. You are responsible for return shipping
REPAIR AND REPLACEMENT POLICY
At LARP Box’s discretion, if an item arrives broken or in an unusable condition due to manufacturing error or shipping damage we will replace the item or provide replacement parts/instructions free of charge. We may ask you to mail the item back to us for repair. If we ask you to mail the item back, we will provide a prepaid shipping label for you to do this.

If an item breaks after arrival due to a manufacturing defect then we will replace/repair the item as described above.

We will not replace items that

  • Have be purposely damaged
  • Burned, cut, or modified
  • Damaged though abuse or neglect

WRONG SIZE

If an item arrives in a size other then that was ordered, we will replace the item after the item is mailed back to us. Some items in Legendary LARP Box may not be available in the exact size you ordered, in these cases we will send you the closest available.

LARP BOX WARRANTY

Items that are manufactured by LARP Box come with a limited 1 year warranty for repair or replacement at the discretion of LARP Box.

Our warranty does not extend to items that:

  • Have be purposely damaged
  • Burned, cut, or modified
  • Damaged though abuse or neglect

Items purchased more than 12 months ago may be eligible for repairs or replacement parts, we may charge a small fee for repairs.

ITEMS FROM OTHER MANUFACTURERS
Most other Larp companies have similar limited warrantees and we will uphold theirs as well. For more information about a specific manufacturers you can either contact us or the manufacturer.