FAQ and Customer Support

Q: When will my LARP Box ship?
A.
We have an yellow update bar at the top of the page to tell you ordering deadlines and shipping dates. We’ll also post any news about delays or special offers there. You can also find this information on the header image for that box, the item description, and most of our ads/social media posts about the box.

Q: When will my non-LARP Box order ship?
A. Regular orders (those that are not LARP Box Premier, Legendary, or Special Edition Boxes) typically ship 2-5 days after the purchase is complete. If there will be any significant delay to your order we’ll try to contact you directly. (updated 12/20/20)

Q. How long does shipping take?
A.
US orders ship with USPS Priority Mail and take 2-4 days to arrive depending on your location. International orders can take 1-2 weeks for Canada, and 1-4 weeks for the rest of the world. 1-3 days after your order we’ll print your shipping label and send you an email with a tracking a USPS number. For shipping updates, in-transit delays, or help finding a package please contact USPS (for US) or your country’s postal system.

Q: Will I be charged automatically for a renewal?
A: No, we do not have automatic billing, you can cancel or skip a box whenever you want. (updated 12/20/20)

Q: Do you ship internationally?
A: Yep, we ship almost everywhere. (updated 12/20/20)

Q: What’s in a LARP Box?
A: $60-$70* worth of LARP gear hand picked by LARPers like you! We choose items around a central monthly theme. (updated 12/20/20)

Q: What’s my shirt size? 
A: If you order a Legendary box you’ll be asked for your t-shirt size, we use this to determine costume sizes.
Men’s size length/width: Small (28in/18in) Medium(29in/20in) Large (30in/22in) XL(31in/24in) 2XL(33in/26in) 3XL(34/28)

Women’s sizes length/width: W-Small (25in/18in) W-Medium (26in/20in) W-Large(27.5in/22in) W-XL(29in/24in) W-2XL(30in/26in) W-3XL(31in/28in)

*total based on item MSRPs and fair market price

Still have questions? Email us at [email protected] and we’ll get back to you as soon as we can.