About

 

Shipping and Returns

SHIPPING
Larp Box primarily ships through USPS. Domestic Orders typically take 2-4 days to arrive after the shipment is processed. We send out shipments in batches Thursday-Saturday.

After your order is processed you’ll be sent a USPS tracking number via the email you have provided. Once a shipment is handed over to USPS they should be your primary contact concerning delays, redirects, or missing shipments.

LATE SHIPMENTS AND BACKORDERS
If an item is backordered you will be notified as soon as possible and will be given the option to substitute item or to be refunded.

LARP Box Premier, Legendary LARP Box, Limited Edition LARP Boxes, and Custom orders do not have a guaranteed shipment window due to the complexity of the the order types. LARP Boxes can be delayed if box items arrive late; reasons might include manufacturer delays, customs and international shipping delays, or returns/replacement of items that don’t meet our high standards.

In the event of extended box delays (2 months+) we will waive our normal cancelation policy.

REFUNDS AND RETURNS
If for some reason you are not completely satisfied with your order you may return the item within 7 days of delivery for a refund of your purchase amount. You are responsible for return shipping
REPAIR AND REPLACEMENT POLICY
At LARP Box’s discretion, if an item arrives broken or in an unusable condition due to manufacturing error or shipping damage we will replace the item or provide replacement parts/instructions free of charge. We may ask you to mail the item back to us for repair. If we ask you to mail the item back, we will provide a prepaid shipping label for you to do this.

If an item breaks after arrival due to a manufacturing defect then we will replace/repair the item as described above.

We will not replace items that

  • Have be purposely damaged
  • Burned, cut, or modified
  • Damaged though abuse or neglect

WRONG SIZE

If an item arrives in a size other then that was ordered, we will replace the item after the item is mailed back to us. Some items in Legendary LARP Box may not be available in the exact size you ordered, in these cases we will send you the closest available.

LARP BOX WARRANTY

Items that are manufactured by LARP Box come with a limited 1 year warranty for repair or replacement at the discretion of LARP Box. Our warranty does not extend to items that:

  • Have be purposely damaged
  • Burned, cut, or modified
  • Damaged though abuse or neglect

Items purchased more than 12 months ago may be eligible for repairs or replacement parts, we may charge a small fee for repairs.

ITEMS FROM OTHER MANUFACTURERS
Most other Larp companies have similar limited warrantees and we will uphold theirs as well. For more information about a specific manufacturers you can either contact us or the manufacturer.

 

Privacy policy

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information.

INTRODUCTION
We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.

IDENTIFYING PURPOSES
We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

CONSENT
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

LIMITING COLLECTION
The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.

LIMITING USE, DISCLOSURE AND RETENTION
Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

From time to time it may be necessary to share your Personal Information with a Third Party (a company or person outside of our company). This may include shipping services, payment processors, and manufacturers. Your Personal Information is only when required to be able to supply the product or service. We do not share your Personal information for advertising or any other reason other than previously stated. If for some reason we need to disclose your personal information to a third party for a reason other than stated we will notify you and gain your consent before doing so.

ACCURACY
Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

SAFEGUARDING CUSTOMER INFORMATION
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

OPENNESS
We will make information available to you about our policies and practices with respect to the management of your Personal Information.

CUSTOMER ACCESS
Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

HANDLING CUSTOMER COMPLAINTS AND SUGGESTIONS
You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting: [email protected]

COOKIES
A cookie is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit our websites. We may use cookies to improve our website’s functionality and in some cases, to provide visitors with a customized online experience.

Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.

OTHER WEBSITES
Our website may contain links to other third-party sites (such as Facebook, Twitter, YouTube) that are not governed by this privacy policy. Although we endeavor to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third-party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.